Returns & Exchanges

Thank you for shopping at If, for any reason, You are not completely satisfied with a purchase, we invite you to review our Policy. The following terms are applicable for any products that you purchase with us.

Interpretation and definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Puscasu Alice Catrinel II, Ceaikovski, 17, Arad.
  • Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Romania
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Fine Art by Alice, accessible from
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General return policy

All items are eligible for return within a period of 10 days. Kindly be advised that the item(s) should be returned unused. You are always required to ship back the items by following the shipping instructions:

For returns, please use Cargus courier if you’re from Romania, or a preferred courier if you’re from a country from UE and use the following shipping address: Calea Aradului, 24, sc A, ap 12, Timisoara, zip code 300278. Please be advised that you’re responsible for paying the shipping fee for the return.

Refund policy

In order to be eligible for a refund, you have to return the product within 10 days of your purchase. If the product is damaged in any way, or you have initiated the return after 10 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, make sure these conditions are met:

  • The product wasn’t used or damaged

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

How to initiate a return

If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address:

You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.