Shipping & Delivery

www.fineartbyalice.com is committed to excellence and the full satisfaction of our customers.

www.fineartbyalice.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

Shipping

All orders for our products are processed and shipped out in 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Local pickup

If you live in Timisoara, Romania you can opt for personal pickup, which is free of charge. The order can be picked up from nearby Iulius Town, Timisoara. After confirming and preparing the order, we will contact you via SMS/phone/mail to set the right date and time for pickup.

Shipping cost

Romania – 4 EUR

European Union – 20 EUR

Non-European Union – 20+ EUR (depending on the distance)

Delivery time

Romania 2-10 working days

European Union10-21 working days

Non-European Union21+ working days

Wrong address disclaimer

It is the responsibility of the customers to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Lost/stolen packages

www.fineartbyalice.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the local authorities.

Return request days

www.fineartbyalice.com allows you to return its item(s) within a period of 10 days. Kindly be advised that the item(s) should be returned unused.

Import duty and taxes

When working with www.fineartbyalice.com, you have the following options when it comes to taxes as well as import taxes for countries non-EU: customers will need to settle fees when arriving in the destination country.

Acceptance

By accessing our site and placing an order you have willingly accepted the terms of this shipping policy.

Contact information

In the event you have any questions or comments please reach us via the following email: contact@fineartbyalice.com